Frequently Asked Questions

An E-sim (embedded SIM) is a digital SIM that allows you to activate a mobile data plan without using a physical SIM card. It’s built into your device and can be easily activated with a QR code or app.

OneWorld provides prepaid E-sim data plans for local use in Nigeria and international travel. Once you purchase a plan, you’ll receive a QR code via email to activate your E-sim on a compatible device.

OneWorld works with a wide range of E-sim enabled devices such as the latest iPhones, Google Pixels, Samsung Galaxy phones, and some tablets. Please check your device settings or the device compatibility page on our website.

After purchase, you’ll receive an installation guide and a QR code. You simply scan the QR code on your device's mobile data or cellular settings. Installation takes just a few minutes.

Yes, most E-sim-compatible devices allow dual SIM functionality. You can use OneWorld for data while keeping your physical SIM active for calls and texts.

Currently, OneWorld is designed primarily for data usage. It does not support traditional voice calls or SMS, but you can use apps like WhatsApp, Telegram, or Skype to make calls and send messages over data.

OneWorld plans are prepaid. If you run out of data, you can simply purchase a new plan from the website and activate it using the same E-sim profile on your device.

Yes! OneWorld offers international travel data plans for multiple regions, including the USA, UK, Europe, Asia, and more. Simply choose your destination when purchasing a plan.

If you accidentally delete your E-sim, please contact OneWorld support. In many cases, a new QR code can be issued depending on your plan and device.

You can reach OneWorld support through the contact form on our website or by emailing hello@OneWorld.com. We’re here to help with installation, device issues, or general questions.